Shipping Policy

Last updated: 28-Jan-2026

This Shipping Policy applies to all orders placed on www.kaohm.online, the KAOHM mobile application, and through authorized KAOHM sales channels. KAOHM is a brand operated by BLEUGOLD (“Company”, “we”, “our”, “us”).

1. Shipping Coverage

• We currently ship across India.

• Select products may be available for international shipping to specific countries, subject to customs clearance, import regulations, and applicable duties of the destination country.

• Shipping availability may vary based on product type, regulatory restrictions, and delivery location.

2. Order Processing Time

• Orders are typically processed within 24–48 hours after successful payment confirmation.

• Orders placed after 8:00 PM IST, on Sundays, or on public holidays will be processed on the next working day.

• Processing time does not include shipping/transit time.

3. Shipping & Delivery Timelines

Domestic (India):

• Estimated delivery time: 3–7 business days after dispatch.

• Delivery timelines may vary based on location, courier partner, weather conditions, or regional restrictions.

International (if applicable):

• Estimated delivery time: 7–21 business days, depending on destination country and customs processing.

• Delays may occur due to customs clearance, inspections, or local regulations.

Delivery timelines are estimates only and not guaranteed.

4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation.

• Charges may vary based on:

  • Delivery location

  • Order weight or volume

  • Shipping method selected

  • Promotional offers or free-shipping campaigns

5. Courier & Logistics Partners

• Orders are shipped through trusted third-party courier and logistics partners.

• Once an order is dispatched, tracking details will be shared via email, SMS, or app notification.

• KAOHM / BLEUGOLD is not responsible for delays caused by courier partners beyond our control.

6. Delivery Attempts & Undelivered Orders

• Courier partners typically attempt delivery once or twice.

• An order may be considered delivered or failed under the following circumstances:

  • Incorrect or incomplete address provided

  • Recipient unavailable or premises locked

  • Incorrect phone number or unreachable contact

  • Refusal to accept delivery

  • Delivery left with security/reception/neighbour as per customer instructions

In such cases:

• No re-delivery is guaranteed

• No refund may be issued, except at the sole discretion of the Company

7. Address Accuracy

• Customers are responsible for providing accurate and complete shipping details at the time of placing the order.

• Address changes after order confirmation may not be possible.

• KAOHM / BLEUGOLD shall not be liable for delays or losses due to incorrect address information.

8. Damaged, Missing, or Lost Shipments

• If a package arrives visibly damaged, customers should refuse delivery and notify us immediately.

• If a shipment is marked as delivered but not received, customers must notify us within 48 hours of delivery status.

• All claims are subject to verification with the courier partner.

9. Force Majeure

We shall not be held responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Floods, cyclones, earthquakes

• Pandemics or epidemics

• Government restrictions, strikes, or lockdowns

• Customs or regulatory delays

10. Working Hours (Shipping Support)

Customer Support Hours:
🕗 08:00 AM – 08:00 PM IST (Monday to Saturday)
Support is unavailable on Sundays and national holidays.

Queries received outside working hours will be addressed on the next business day.

11. Contact for Shipping Queries

For any shipping-related questions or concerns, please contact:

Email: customercare@kaohm.online
Phone: [Insert Number]
Address: [Registered Address of BLEUGOLD]

12. Policy Updates

KAOHM / BLEUGOLD reserves the right to modify or update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the Website or App.