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REFUND AND RETURN POLICY

LEGAL DISCLAIMER

By purchasing products from KAOHM (operated by BLEUGOLD and/or its successors, affiliates, and appointed operators), you acknowledge and agree to the terms of this Refund & Return Policy. All food and consumable products are non-returnable due to safety and hygiene reasons, except in cases of product damage, spoilage, contamination, or incorrect delivery as verified by our team. KAOHM reserves the right to request supporting evidence including, but not limited to, photographs, unboxing videos, batch/lot details, and invoice copies before approving any refund or replacement.

Refunds, when approved, are processed only to the original payment instrument and may take 7–10 working days based on banking/payment gateway timelines beyond our control. KAOHM shall not be liable for delays or failures in delivery caused by courier partners, customs authorities, regulatory agencies, force majeure events, or inaccurate customer information.

Sensory preferences (including but not limited to taste, aroma, and texture) do not qualify for refunds or replacements unless a verified product defect exists. This policy is subject to change without prior notice to ensure compliance with applicable state and national regulations.

This Refund & Return Policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the competent courts of Chennai, Tamil Nadu, India unless otherwise mandated by applicable consumer protection laws.

Last Updated: 28-Jan-2026
Brand: KAOHM
Operator: BLEUGOLD (current Operator of the KAOHM brand)

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1. GENERAL POLICY STATEMENT

We strive to deliver high-quality food and organic products under strict hygiene and safety controls. This Refund & Return Policy explains eligibility for refunds, returns, replacements, order cancellations, and related conditions for domestic (India) and international customers.

This policy complies with the Consumer Protection Act, 2019, E-commerce Rules, 2020, and relevant international consumer laws.

2. NON-RETURNABLE CATEGORIES (FOR FOOD SAFETY)

Due to hygiene and food safety regulations, the following products are not eligible for return once delivered:

  • Food products

  • Organic consumables

  • Nutritional and wellness consumables

  • Beverages and liquids

  • Perishable or temperature-sensitive goods

  • Products marked as “non-returnable” on listings

Opened or tampered packaging cannot be accepted under any circumstances unless there is a quality issue, damage, or wrong item delivered.

3. ELIGIBLE RETURN/REPLACEMENT CONDITIONS

A return or replacement may be approved only if one of the following applies:

✔ Wrong Product delivered
✔ Damaged during transit
✔ Expired on delivery
✔ Defective packaging/seal upon arrival
✔ Severe leakage or contamination

To qualify, customers must:

  1. Notify us within 48 hours of delivery

  2. Provide:

    • Order ID

    • Product photos/videos

    • Outer + inner packaging condition photos

Failure to report within the timeframe may void replacement eligibility.

4. QUALITY ASSESSMENT PROCESS

Upon receiving a claim:

  1. Support team reviews photographic evidence

  2. In some cases, product may be collected for inspection

  3. Decision communicated within 7–10 business days

If approved, resolution options include:

  • Replacement of the same product

  • Store credit

  • Refund (only if replacement unavailable)

5. REFUNDS

Refunds are issued only when:

✔ Replacement of eligible defective/wrong/damaged items isn’t possible, or
✔ Order was cancelled before dispatch

Refund Method: Original payment mode wherever feasible
Refund Timeframe: 7–14 business days after approval

Refunds do not apply for:

  • Change of mind

  • Taste dissatisfaction

  • Allergy reactions (disclaimer: ingredients are disclosed on labels)

  • Incorrect shipping address by customer

  • Customs clearance failures outside India

6. ORDER CANCELLATION

Before Dispatch

Orders can be cancelled before dispatch by contacting support.
Approved cancellations receive a full refund.

After Dispatch

Once shipped, cancellations are not possible due to the perishable nature of goods.

Refusing delivery after dispatch may lead to:

  • No refund for domestic orders

  • Return shipping + customs fees deducted for international orders

7. RETURNS SHIPPING

Domestic Customers (India)

  • For eligible return cases (wrong/damaged/expired), return pickup is free.

International Customers

  • Returns are not accepted for international shipments due to customs and food safety restrictions, except in exceptional cases approved by Operator.

  • If approved, customer pays return shipping + duties, unless otherwise mandated by local law.

8. INTERNATIONAL ORDERS — DUTIES & CUSTOMS

For international buyers:

  • Duties, taxes, brokerage fees, and customs delays are buyer responsibility

  • Refunds are not issued for:

    • Customs holds

    • Clearance rejections due to local regulations

    • Stolen/lost packages after successful customs clearance

    • Delivery failures due to incorrect address

9. COOLING-OFF EXEMPTION (EU/UK COMPLIANCE)

Under EU/UK law, the 14-day right of withdrawal does not apply to:

  • Perishable goods

  • Sealed consumables once opened

Our food products are exempt under this clause.

10. ALLERGIES & INGREDIENT DISCLOSURE

All ingredients, allergens, and nutritional data are disclosed on product labels (or product pages).
We do not accept returns or refunds for:

  • Allergic reactions

  • Ingredient preference changes

  • Taste dissatisfaction

Customers with dietary issues are advised to read labels before purchase.

11. SHIPPING DAMAGE LIABILITY

Once the product is handed to the courier, risk transfers unless overridden by local consumer law.
For any visible delivery damage:

  • Refuse delivery and contact support immediately

  • Provide complete photo/video evidence

12. FRAUD & ABUSE PREVENTION

Operator reserves the right to deny or restrict returns/refunds for suspected:

  • Policy abuse

  • Repeated claims

  • Chargeback misuse

  • Fake/misleading damage reports

Such cases may be escalated to legal authorities under applicable laws.

13. CONTACT INFORMATION

For refunds, returns, or complaints:

Brand: KAOHM
Operator: BleuGold
Email: Bleugoldlife@gmail.com
Phone: +919342011033
Registered Address: 40, Periyar Street, TN Palayam, Gobi TK, Erode Dist - 638506
Support Hours: Monday to Saturday, 08:00 AM – 08:00 PM (Indian Standard Time, IST)

International customers may contact via email for expedited response

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