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Last Updated: InsertDateInsert DateInsertDate
Brand: KAOHM
Current Operator: BLEUGOLD (India)
Operating Jurisdiction: India + Global Customers

1. INTRODUCTION

This Privacy Policy describes how KAOHM (“Brand”), currently operated by BLEUGOLD (“Operator,” “we,” “us,” or “our”) collects, uses, shares, stores, protects, and processes personal information of customers and users (“you” or “your”) when accessing:

• Our website

• Mobile applications

• Digital services

• Customer support channels

• Marketplaces

• Physical retail outlets

• Delivery and logistics services

This Privacy Policy complies with applicable data protection laws including:

• Digital Personal Data Protection Act (DPDP Act), India

• General Data Protection Regulation (GDPR), European Union

• California Consumer Privacy Act (CCPA), United States

• ISO/IEC 27001 Security Principles (Industry-standard)

• Other relevant consumer and data laws in jurisdictions where customers reside

2. WHO WE ARE (OPERATOR DISCLOSURE & FUTURE-PROOFING)

KAOHM is a consumer brand currently operated by BLEUGOLD, an entity incorporated in India.

In the future, KAOHM may be operated, licensed, transferred, or owned by successor entities, affiliates, distributors, franchisees, or authorized operators (“Future Operators”). All such Operators shall adhere to the data protection obligations defined herein and applicable law.

3. WHAT INFORMATION WE COLLECT

We may collect the following categories of personal information:

3.1 Information You Provide Directly

• Full name

• Email address

• Phone number

• Billing and shipping address

• Country/region

• Date of birth (if required for age verification)

• Profile information (for account creation)

• Payment information (via secure payment partners)

• Order information & purchase history

• Customer support communications

• Feedback, reviews, or survey responses

3.2 Information Collected Automatically

When you visit our website/app, we may automatically collect:

• Device identifiers (e.g., model, OS version)

• IP address and approximate geolocation

• Browser type and version

• Cookies & tracking IDs

• Access logs and timestamps

• Referring/exit pages

• Usage analytics and interaction data

3.3 Information from Third-Party Sources

We may receive data from:

• Payment gateways

• Logistics/courier partners

• Marketplaces (e.g., Amazon, Flipkart)

• Analytics platforms

• Advertising platforms

• Identity verification providers

4. PURPOSES OF PROCESSING PERSONAL DATA

We process personal data for the following purposes:

✔ Processing orders, payments, and deliveries
✔ Account creation and profile management
✔ Customer support and grievance handling
✔ Sending transactional notifications (SMS/email/WhatsApp)
✔ Personalizing user experience and recommendations
✔ Analytics, performance tracking, and quality improvement
✔ Marketing, promotions, offers (with opt-out)
✔ Legal, tax, audit, and regulatory compliance
✔ Fraud detection, anti-abuse, and risk control
✔ Consent-based health or preference data (if provided)

5. LEGAL BASIS FOR PROCESSING (GDPR-ALIGNED)

Where GDPR applies, processing is based on:

• Consent

• Performance of Contract

• Compliance with Legal Obligations

• Legitimate Interests (e.g., fraud prevention, analytics)

• Vital Interests (rare, e.g., safety)

• Public Interest (if applicable)

6. CONSENT (DPDP INDIA + GDPR)

By using our services, you consent to:

• Collection of personal data

• Processing for lawful purposes

• Cross-border transfers (where applicable)

• Marketing communication (with opt-out options)

• Cookie usage (where applicable)

Where required by law, explicit consent will be requested for:

• Sensitive personal data

• Children’s data

• Cross-border transfers to non-adequate jurisdictions

You may withdraw consent at any time (subject to legal/contractual limitations).

7. COOKIES & TRACKING TECHNOLOGIES

We may use:

• Cookies

• Web beacons

• Pixel tags

• SDKs (for mobile apps)

• UTM & link tracking

• Analytics scripts

These are used to:

✔ Authenticate users
✔ Maintain sessions
✔ Store preferences
✔ Analyze traffic
✔ Measure ads & conversions

You may manage cookies via browser/app settings.

8. SHARING & DISCLOSURE OF PERSONAL DATA

We do not sell personal information to third parties.

We may share data with:

8.1 Service Providers

Such as:

• Payment processors

• Logistics/couriers

• Website hosting/CDN providers

• Analytics platforms

• CRM/ticketing support

• SMS/email gateways

• Advertising platforms

8.2 Legal & Regulatory Authorities

When required for:

• Law enforcement

• Tax audits

• Court orders

• Regulatory compliance

8.3 Successors & Transferees

If Brand/Operator is:

• Acquired

• Merged

• Reorganized

• Assigned

• Liquidated

Personal data may be transferred as a business asset.

9. CROSS-BORDER DATA TRANSFERS

Personal data may be stored or processed in:

• India

• EU/EEA

• United States

• Singapore

• Other jurisdictions

Where GDPR applies, we use:

• Standard Contractual Clauses (SCCs)

• Adequacy decisions

• Appropriate safeguards

10. DATA RETENTION

We retain data only as long as necessary for:

✔ Transactional and business purposes
✔ Legal, tax, and accounting requirements
✔ Compliance with consumer rights laws

Common retention timelines:

• Order records: up to 7–10 years

• Account data: until account deletion

• Consent logs: as mandated by DPDP/GDPR

• Support tickets: 3–5 years

• Analytics/log data: 12–36 months

11. USER RIGHTS

Depending on jurisdiction, users may have rights including:

✔ Access personal data
✔ Correct inaccurate data
✔ Delete personal data (“Right to be Forgotten”)
✔ Withdraw consent
✔ Object to processing
✔ Data portability
✔ Restrict processing
✔ Opt-out of marketing
✔ Know what information is collected (CCPA)
✔ Do Not Sell/Share preference (CCPA)

To exercise rights, contact us at:

📧 Email: InsertEmailInsert EmailInsertEmail
📞 Phone: InsertPhoneInsert PhoneInsertPhone
🕒 Support Hours: 08:00 – 20:00 IST (Mon–Sat)

12. CHILDREN’S DATA

KAOHM does not knowingly collect data from children below 18 years of age without verifiable parental consent.

If such data is found, it will be deleted upon request.

13. DATA SECURITY & ISO PRACTICES

We implement reasonable technical and organizational measures aligned with ISO/IEC 27001 security controls, including:

✔ Encryption in transit (HTTPS/TLS)
✔ Encryption at rest (where applicable)
✔ Role-based access controls
✔ Secure key & credential management
✔ Firewalls & intrusion monitoring
✔ Logging & audit trails
✔ Least privilege access
✔ Vendor risk assessment

No system can guarantee absolute security.

14. THIRD-PARTY LINKS & INTEGRATIONS

KAOHM is not responsible for privacy practices of:

• External websites

• Marketplace sellers

• Payment gateways

• Social media platforms

• Third-party apps

Users should review their respective privacy policies.

15. MARKETING & COMMUNICATIONS

We may send:

• Transactional alerts

• Delivery notifications

• Account updates

• Offers & promotions

• Feedback surveys

• Newsletters

Users may opt-out from marketing at any time.

Transactional communications cannot be opted out.

16. LEGAL DISCLAIMERS

KAOHM makes commercially reasonable efforts to safeguard personal data. However, no transmission or storage method is fully secure and absolute security cannot be guaranteed.

KAOHM is not responsible for privacy practices of third-party providers. Users are encouraged to review their privacy policies.

Personal data may be transferred internationally and processed under applicable safeguards.

Continued use of services after updates constitutes consent to the revised policy.

17. POLICY UPDATES

This Privacy Policy may be updated to reflect:

• Legal changes

• Regulatory updates

• Business model changes

• Operator changes

• Technological enhancements

Updates become effective upon posting.

18. GRIEVANCE OFFICER (DPDP INDIA REQUIREMENT)

For Indian users:

Name: KAOHM
Email: Bleugoldlife@gmail.com
Address: InsertAddressInsert AddressInsertAddress
Phone: InsertPhoneInsert PhoneInsertPhone

19. CONTACT INFORMATION

For privacy-related questions or rights requests:

📧 Email: InsertEmailInsert EmailInsertEmail
📞 Phone: InsertPhoneInsert PhoneInsertPhone
📮 Address: InsertAddressInsert AddressInsertAddress